Frequently Asked Questions
Quick answers to the most common questions
Ordering & Payment
What payment methods do you accept? ▼
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Payments are processed securely and encrypted using SSL technology.
How do I place an order? ▼
Browse our product catalog, add items to your cart, and proceed to checkout. Enter your shipping and payment information, review your order, and click Place Order. You'll receive a confirmation email with your order details.
Can I cancel or modify my order? ▼
Orders can be cancelled or modified within 2 hours of placement. After that, the order may have already entered processing. Please contact us as soon as possible if you need to make changes.
Shipping
Do you offer free shipping? ▼
Yes! We offer free shipping on all orders over $50. Orders under $50 ship for a flat rate of $9.99. Expedited shipping options are available at checkout.
How long does shipping take? ▼
Standard shipping takes 5–7 business days after processing. Orders are typically processed within 1–2 business days. Expedited options include 2–3 day and overnight shipping.
Do you ship internationally? ▼
Currently, we ship only within the United States, including Alaska and Hawaii. We do not offer international shipping at this time.
Returns & Refunds
What is your return policy? ▼
We offer a 30-day return policy on all products. If your product doesn't meet your expectations, you can return it within 30 days of delivery for a full refund. See our
Return & Refund Policy for full details.
How long do refunds take? ▼
Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days to the original payment method.
Products & Warranty
Are your products brand new? ▼
Yes, absolutely. All products sold by Printer Palace are factory-sealed and brand new. We never sell open-box, refurbished, or previously used items. Every product arrives in the original manufacturer packaging.
Do products come with a manufacturer warranty? ▼
Yes. Every printer, scanner, and product we sell includes the full manufacturer warranty. Warranty coverage and duration varies by brand and product model.
Are you an authorized reseller? ▼
Printer Palace is an independent online retailer. We are not affiliated with, authorized by, or sponsored by any printer manufacturer. All products are sourced through legitimate distribution channels and are genuine, factory-sealed items.
Still have questions?
Our team is happy to help you find the right answer.
Contact Us